Service After The Sale

How do I return my item?

Cancellations or returns must be authorized in advance. Please call 800-558-1010 within 30 days of receiving your order and a Customer Service representative will assess the situation and if need be, issue a return authorization. Charges may apply on returns.

Do you sell replacement parts for your products?

National Business Furniture products come with a lifetime guarantee for workmanship and materials (not including normal wear). Please call 800-558-1010 for a Customer Service representative to assist you.

What is your return policy?

Unless otherwise noted in the item description, you may return your purchase for a refund minus the round trip shipping charges within 30 days of receiving your item. Orders over $2000, which require more handling, will be subject to an additional re-stocking fee that will not exceed 25% of the order. The shipping charges will be deducted from your refund if you paid in advance or you will receive a revised invoice for shipping charges once the items are returned to us.

Return Eligibility: 

Items must be in new/unused condition and in their original packaging in order to be returned

Items which are custom/made to order cannot be returned

Returns on clearance items and items marked as “non-returnable” will not be accepted