Medex Urgent Care, a full-service facility offering comprehensive care to patients of all ages, prides itself on delivering high-quality medical treatment in a welcoming environment. Medex operates seven days a week, serving the healthcare needs of the local community.
Dr. Daniel Kogan recognized early on that providing excellent medical care was only part of the equation — creating a calm and comfortable space for patients was also essential. This realization led him to partner with National Business Furniture (NBF) to design a waiting area that would make a strong impression from the moment patients walked through the door.
The Vision
Dr. Kogan understood that the first impression patients have when they enter a medical facility can significantly influence their overall experience.
"Before anybody even talks to anyone or sees the front desk, the first thing they do is walk in. That first impression was really important to me," he explained.
Medex needed a waiting area that not only looked professional but also created a sense of calm and comfort to help alleviate the anxiety that often accompanies medical visits.
The Plan
Ultimately, Dr. Kogan wanted to align the interior design with the brand identity he had established through Medex's logo and color palette, and he needed to find high-quality, durable furniture that fit his budget.
With so many options available, the process of selecting the right pieces could have been overwhelming.
Dr. Kogan's search for the perfect furniture led him to NBF, where he found a partner who could help him navigate the myriad of choices available.
"Working with NBF was really easy. It was straightforward," he recalled.
By discussing his style preferences, budget and the functional requirements of the space with his NBF representative, Dr. Kogan was able to narrow down his options to the most suitable furniture pieces.
"It all started with my logo," Dr. Kogan explained. "Once I had that palette together, everything kind of stemmed from there, including the furniture."
With the guidance of NBF, Dr. Kogan selected pieces that complemented Medex's brand aesthetic while ensuring a comfortable and inviting environment for patients.
The Results
The transformation of Medex's reception area was met with overwhelmingly positive feedback from patients.
This response is particularly significant given the competitive healthcare market in the area, which is home to numerous established medical facilities.
Patients appreciate the calming atmosphere created by the thoughtfully selected furniture and color scheme.
Dr. Kogan attributes much of this success to the personalized service he received from NBF, noting that his representative's expertise in narrowing down choices and providing honest feedback was invaluable.
"When I found a company and a representative that was able to help narrow that down for me and explain the benefits or the negatives of using X over Y, that was very, very helpful for me," he said.
Looking Ahead – Working With NBF
With the successful design of Medex Urgent Care's reception area as a blueprint, Dr. Kogan is optimistic about future expansion.
He plans to open additional urgent care centers in other markets and is confident that NBF will continue to be a key partner in creating welcoming and professional spaces for his patients.
"We certainly have a blueprint down through NBF. Any other medical facility that's either in urgent care or similar that I have the opportunity to bring to the market, I'll be sure to use NBF," he concluded.
For Dr. Kogan and Medex Urgent Care, the partnership with National Business Furniture has been a critical element in creating a space that not only meets the practical needs of a medical facility but also provides a welcoming environment that patients genuinely appreciate.
Through a combination of extensive product and customization options, thoughtful design, quality furniture and expert guidance, Medex has enhanced the patient experience.